We believe . . .
All surprises should be pleasant ones.
We should be accessible to you anytime, unless we have advised you otherwise.
In teaching clients to do for themselves wherever and whenever possible. We are constantly trying to work ourselves out of our job with you.
In delivering more than we ask to be paid for.
We have a fiduciary responsibility to remain abreast of current developments in our fields of expertise.
There’s nothing so practical as good theory.
Where appropriate, we owe you the courtesy of expressing a point of view that you might disagree with.
There’s no such thing as a dumb question—from you or from us.
We should never venture outside our stated fields of expertise unless (a) you have asked us to, (b) we have told you that we lack knowledge in the area in question, (c) you have given us the go-ahead anyway, and (d) we believe we can be responsive in a cost-effective way.
In always trying to do the right thing, even when it’s not in our best economic interest to do so.
Trust truly is the foundation of our relationship with our clients.
